Return Policy & Terms of Service
Unfortunately, we do not issue refunds once you placed an order, received your first mix and revised mixes.
- A money-back guarantee is applicable to all orders that were placed no more than 1 day ago, or if we haven't started on it yet.
We are certain our mixing and mastering engineers are world-class. That is why we guarantee that the quality of the final product will always be at the highest standards in the industry. If the final mix and master does not match the standards (loudness, dynamic range, frequency response, etc.) we will fix any troublesome parts free of charge until the track is up to industry-accepted performance quality standards. Please keep in mind, the quality of the tracks you send play a big part in this and we encourage you to send in high quality audio recordings.
Feedback on mixdowns must be received from the client within 7 days. If no feedback is received within this time, Mix Desire Studio will consider preview(s) as approved.
By using our online recording service, you (“Customer”) agree and are bound by the following terms of service:
Work For Hire
mixdesire agrees that all work performed for Customer shall be considered as “works made for hire” as contemplated and defined in Section 101 of the United States Copyright Act.
mixdesire hereby grants to Customer all rights of every kind and nature in and to the results and proceeds services and performances rendered hereunder, including, without limitation, all rights in and to the following Performances, Compositions and/or Masters, including the worldwide copyrights therein, (including the universal copyright and any and all renewal and extension rights) for all uses of whatsoever nature whether now known or hereafter devised, throughout the world and universe. Customer shall accordingly have the sole and exclusive right to copyright any Performances, Compositions and/or Masters.
If for any reason we shall be deemed not to be the authors of the Performances, Compositions and/or Masters, then mixdesire hereby assigns to Customer the entire right, title and interest throughout the universe, in and to the Performances, Compositions and/or Masters, Mix Desire Studio acknowledges and agrees that Customer and its affiliates, assignees, licensees, etc. have the right to use, produce, reproduce, record, re-record, adapt, edit, delete from, add to, combine with other works, translate, print, publish, advertise, transmit, perform, broadcast, disseminate and otherwise exploit and authorize the exploitation of the Performances, Compositions and/or Masters by any and all means now known or hereafter devis hereby waives the benefit of any provision of law known as “moral rights” or any similar analogous provision of any treaty, statute, regulation or rule of law of any government or quasi-governmental body in any country of the world or throughout the universe.
* Mixing, mastering turnaround time is as short as possible, but may take a few days. Telephone us at: 570-483-8393 9am to 5 pm EDT
We offer one free modification for each service you order. Additional modifications are $40 each. A modification is defined as a change of the recorded preview (not a complete retake).
Modification requests must be provided within 7 days from receiving our preview.
Your Warranty to Us:
Customer is the rightful owner of the Master Recording and/or Composition and all elements contained therein and warrants that it does not violate any law or infringe upon or violate the rights, including without limitation all copyright rights, of any individual or entity. If Customer is not the rightful owner then they warrant to mix desire studio that they have the necessary and required permission/license from the rightful owner to re-record, edit and/or modify the Master Recording and/or Composition. Customer agrees to indemnify mix desire its agents or assignees and hold them free and harmless from and against any and all claims, liabilities, costs, losses, damages or expenses, including but not limited to, reasonable attorney fees and court costs, arising out of any failure or breach by Customer with respect to its warranties as set forth in this Agreement.
Mix Desire Studio only stores your tracks for a period of one month following the completion of each project. It is your responsibility to download and save the source tracks of the master within that time period. All projects will be deleted from our system after that time period.
Mix Desire is not responsible for loss or damages….